STORE POLICY

​At Rowany Cosmetics LLC, your satisfaction and trust are our top priorities. Please review the following store policies to understand our commitments and practices.

1. Customer Care

Our customers are the heart of our business. We aim to provide a seamless shopping experience and exceptional service.

• Contact Us: If you have any questions, concerns, or feedback, please contact our customer care team via email at support@rowanycosmetics.com.

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST. We aim to respond to all inquiries within 24-48 business hours.

2. Privacy and Safety

We value your privacy and are committed to protecting your personal information.

• Data Collection: We collect only the information necessary to process your orders and improve our services.

• Data Security: Your information is stored securely, and we use encryption technologies to protect your payment details.

• Third-Party Sharing: We do not sell or share your personal information with third parties, except as required to process payments or fulfill orders.
  For more details, please refer to our Privacy Policy.

3. Terms and Conditions

By using our website, you agree to the following terms:

• Product Use: Our candles are intended for personal use only. Follow all safety instructions included with your purchase.

• Pricing and Availability: Prices are subject to change without notice. We strive for accuracy, but errors in pricing or availability may occur.

• Age Restrictions: Customers must be 18 years or older to place an order.

4. Shipping Policy

• Processing Time: Orders are processed within 1-3 business days.

• Shipping Options: We offer standard and expedited shipping across the United States. Shipping rates are calculated at checkout.

• Delivery Times: Standard shipping typically takes 3-7 business days. Expedited shipping may vary.

• Tracking: Once your order ships, you will receive a tracking number via email.

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at support@rowanycosmetics.com.

5. Return and Exchanges Policy

• Eligibility: Returns and exchanges are accepted within 30 days of delivery for unused and unopened items in their original condition - we do not accept returns of used or tested items.

• Process: To initiate a return or exchange, email us at support@rowanycosmetics.com with your order number and reason for the return/exchange.

• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was damaged or defective.

• Refunds for Returns: You will be refunded the full amount of the items, minus a $5 handling fee to cover restocking. We are not able to refund the original shipping charges as these are paid directly to the carrier. 

• Processing Time for Refunds: Refunds will be issued to the original payment method once we receive and inspect the returned item. Please allow 5-7 business days for processing.

• Non-Refundable Items: Gift cards, sale items, and used candles are not eligible for refunds.

6. Cancellation Policy

• Timing: Orders can be canceled within 24 hours of placement. After 24 hours, orders may have already been processed and cannot be canceled.

• Procedure: To cancel an order, email support@rowanycosmetics.com with your order number.

Thank you for shopping with Rowany Cosmetics LLC. We appreciate your business and are here to ensure your satisfaction with every purchase.

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