SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Rowany Cosmetics, your destination for luxury scented candles crafted with premium essential oils and perfume-grade ingredients. Our candles are developed by top perfumers to provide an exclusive scent experience, setting the perfect mood for any occasion. We take pride in offering vegan-friendly, GMO-free, and paraben-free products, ensuring that you can enjoy our candles with confidence.
Our shipping methods are designed to ensure that your orders are delivered promptly and with care. We strive to provide a seamless shipping experience, and our packaging is tailored to preserve the quality of our candles throughout the delivery process.
At Rowany Cosmetics, we aim to make your shopping experience as delightful as our products. If you have any questions about our shipping methods or costs, feel free to reach out to our customer support team.

RETURNS & EXCHANGE POLICY

We want you to be completely satisfied with your purchase from Rowany Cosmetics. If for any reason you are not happy with your luxury scented candle, our straightforward return and exchange policy is designed to provide you with peace of mind. Whether you've changed your mind about your purchase or have any concerns about the product, we are here to assist you.
Our commitment to customer satisfaction means that you can shop with confidence, knowing that we prioritize your experience. If you have any questions about our return and exchange policy, do not hesitate to contact our dedicated customer support team.

Return and Exchanges Policy

Eligibility: Returns and exchanges are accepted within 30 days of delivery for unused and unopened items in their original condition - we do not accept returns of used or tested items.
Process: To initiate a return or exchange, email us at support@rowanycosmetics.com with your order number and reason for the return/exchange.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was damaged or defective.
Refunds for Returns: You will be refunded the full amount of the items, minus a $5 handling fee to cover restocking. We are not able to refund the original shipping charges as these are paid directly to the carrier.
Processing Time for Refunds: Refunds will be issued to the original payment method once we receive and inspect the returned item. Please allow 5-7 business days for processing.
Non-Refundable Items: Gift cards, sale items, and used candles are not eligible for refunds.